Terms / Customer Service


Damaged Goods:

If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at customercare@katburki.com. Please include your order number for the most expedient service.

Returns/Exchange Restrictions:

If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of the packing slip. Only items purchased on KatBurki.com may be accepted for return or exchange. We will not accept any merchandise purchased from a another retailer. Only the price of the item(s) purchased will be refunded. Shipping and handling costs will not be refunded. For returns, send the unused or damaged merchandise to:

KatBurki.com Returns
175 Post Road West
Westport, Connecticut 06880

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.

Returning a Gift:

If you are returning a gift, please call Kat Burki Customer Service at 888.881.7677 – Monday through Friday 9:00 a.m. – 5:00 p.m. Or email us at customercare@katburki.com

Pricing and Payment Policy

We accept the following forms of payment:

  • American Express
  • VISA
  • MasterCard
  • Discover

Shipping and Handling Information

  • Complimentary standard shipping with every order within the United States.
  • International Shipments – Fixed Rate $50.00.

All KatBurki.com orders are processed 24 hours after the order is placed, excluding Holidays and weekends.

Sales Tax

We are required by law to apply sales tax to orders (including shipping & handling) for the following states: CT

Accuracy of Information

We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free.


Kat Burki is not responsible for third party websites that link to or from the sites. Kat Burki disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Kat Burki and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.

Technical Problems

If you experience any technical problems during your shopping experience, please contact customercare@katburki.com or call us at 888.881.7677 during business hours Monday to Friday 9AM to 5PM EST.

Gift with Purchase Offer

Enjoy a complimentary offer of the Deluxe Repair Trio (Complete B Bio Correcting Crème 10ml, Eye Crème 5ml and Vital Hydration Face Mask 30ml) with any online purchase of $250 or more. Simply enter code REPAIR at checkout. Promotion valid until July 10, 2018 12am (PCT). One gift per customer. Applicable purchase amount does not include shipping, handling, or sales tax charges. Offer valid only at katburki.com – does not apply to purchases made in other retail locations. Offer not applicable to pending or prior online purchases. Only authorized orders will be processed. We reserve the right to substitute any free item offered with an item of equal or greater value.