Terms / Customer Service

RETURNS AND EXCHANGES

Damaged Goods:

If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at customercare@katburki.com. Please include your order number and any supporting images for the most expedient service.

Returns/Exchange Restrictions:

If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of the packing slip. Only items purchased on KatBurki.com may be accepted for return or exchange. We will not accept any merchandise purchased from a another retailer. Only the price of the item(s) purchased will be refunded. Shipping and handling costs will not be refunded. For returns, send the unused merchandise to:

KatBurki.com Returns
175 Post Road West
Westport, Connecticut 06880

Once we receive your returned item(s), please allow up to 10 business days to process your refund.

Returning a Gift:

If you are returning a gift, please call Kat Burki Customer Service at 888.881.7677 – Monday through Friday 9:00 a.m. – 5:00 p.m. Or email us at customercare@katburki.com

Pricing and Payment Policy


We accept the following forms of payment:

  • American Express
  • Discover
  • MasterCard
  • Visa

Shipping and Handling Information

  • Complimentary standard shipping with every order within the United States.
  • International Shipments – Fixed Rate $50.00.

All KatBurki.com orders are processed 24 hours after the order is placed, excluding Holidays and weekends.

Sales Tax


We are required by law to apply sales tax to orders (including shipping & handling) for the following states:
CT

Accuracy of Information


We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free.

Links


Kat Burki is not responsible for third party websites that link to or from the sites. Kat Burki disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Kat Burki and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.

Amazon:


With respect to sales on Amazon, we will provide a manufacturer’s warranty only for products purchased from authorized resellers who comply with our terms, conditions and strict quality controls for resale on Amazon, and who we have also confirmed as (a) providing genuine, new and authentic Kat Burki brand products and not liquidation items; and (b) complying with Amazon rules and policies. The Manufacturer’s warranty will otherwise not apply, and in particular, will not apply to sales of products from unauthorized resellers which we consider liquidation items not permitted for resale on Amazon.

Technical Problems


If you experience any technical problems during your shopping experience, please contact customercare@katburki.com or call us at 888.881.7677 during business hours Monday to Friday 9AM to 5PM EST.

Kat Burki Contests & Giveaways


OFFICIAL RULES

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN ANY SWEEPSTAKES.  A purchase will not increase your chances of winning.  Any Sweepstakes is in no way sponsored, endorsed or administered by, or associated with Instagram, Twitter, Pinterest or Facebook.  Any information provided is being provided to the Sponsor and not Instagram or Facebook.  These Official Rules govern any  Kat Burki Contest and/or Giveaway (the “Sweepstakes”) offered by Kat Burki Skincare, Inc. (“Sponsor”).

General Entry Requirements: To be eligible, entrant must: (1) not be obscene, indecent, or otherwise offensive (as determined by Sponsor in its sole discretion); (2) not defame or invade the publicity or privacy rights of any person, living or deceased; (3) infringe, violate, or misappropriate any person’s or entity’s personal or proprietary rights (including copyrights, trademarks, or other intellectual property rights); (4) not contain (i) any words, statements, or images considered offensive to individuals of any age, race, ethnicity, national origin, religion, sexual orientation, or other protected class, or who are disabled, (ii) any threats to any person, place, business, group, or entity, (iii) materials that promote bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on age, race, ethnicity, national origin, religion, sexual orientation or other protected class, or disability, (iv) any materials that depict illegal acts, are sexually explicit, libelous, obscene, violent, hateful, slanderous, (v) content not in keeping with Sponsor’s reputation and image or (5) adhere to the Instagram Terms of Use set forth here http://instagram.com/about/legal/terms/ and (6) not be owned by a third-party and/or be subject of or to any restriction or right that would in any way limit Sponsor’s right to use the entry as permitted under these Official Rules (collectively “Entry Requirements”). Failure to comply with these Entry Requirements, as determined by Sponsor in its sole discretion, is grounds for an automatic disqualification from the Sweepstakes.

Eligibility:  Sweepstakes is open to legal residents of the United States (including the District of Columbia) and Puerto Rico who are 18 years of age or older as of the date of entry, except employees of Sponsor and its affiliates, subsidiaries, advertising and promotion agencies and the immediate family members and/or those living in the same household of each such employee.  Sweepstakes is void where prohibited by law.

Release:  By participating in the Sweepstakes, each entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Sponsor, including the interpretation of these Official Rules and its exercise of discretion, which will be final and binding in all respects.  Entrants are solely responsible for their own actions and agree to hold harmless Sponsor, Instagram and Facebook and their respective parent, subsidiaries, divisions and related companies, together with and the respective officers, directors, employees, agents, successors, assigns and licensees of each of them, and those companies supplying prizes (collectively the “Released Parties”) from any liability for losses, damages or injuries arising in connection with their participation in the Sweepstakes or the award or use of a prize.

Publicity & License:  Acceptance of a prize constitutes consent to Sponsor’s use of winner’s name, likeness, photograph, voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, (including but not limited to internet and television broadcast) without further consent or compensation except where prohibited.  Uploading an entry constitutes an entrant’s consent to give Sponsor a royalty-free, irrevocable, perpetual, non-exclusive license to use, reproduce, modify, publish, create derivative works from, and display such submissions in whole or in part, on a worldwide basis, and to incorporate it into other works, in any form, creative, media or technology now known or later developed, including for promotional or marketing purposes. If requested, entrant will sign any documentation that may be required for Sponsor or its designees to make use of the non-exclusive rights entrant is granting to use the entry.

General Conditions:  Sponsor and each of its affiliates, subsidiaries, parent corporations, and their respective officers, directors, shareholders, employees and agents, are not responsible for any incorrect or inaccurate entry information, theft, tampering, destruction, or unauthorized access to, or alteration of entries; any error, omission, interruption, defect or delay in operation or transmission of any Sweepstakes-related website; failure of any entry to be received by Sponsor due to technical  problems or human error; printing or other errors.  Sponsor reserves the right to modify, suspend or terminate the Sweepstakes in the event of fraud or if it becomes necessary due to circumstances beyond Sponsor’s control.  In the event the Sweepstakes is terminated early, a potential winner will be selected from all eligible entries received at the time of termination.

Disputes:   The Sweepstakes is governed by the laws of the United States and by entering Winner and entrants hereby submit to the jurisdiction and venue of the federal, state and local courts located in Westport, Connecticut.  ANY ATTEMPT BY AN ENTRANT OR ANY OTHER INDIVIDUAL TO DELIBERATELY DAMAGE ANY WEB SITE RELATED TO SPONSOR OR THE SWEEPSTAKES OR UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM SUCH ENTRANT TO THE FULLEST EXTENT PERMITTED BY LAW

Privacy:  Handling of all participant information, including e-mail addresses, will be consistent with the Kat Burki Skincare, Inc. privacy policy.  See, https://katburki.com/privacy-policy/.

Winner’s List:  For name of winners or these Official Rules, send a self-addressed, stamped envelope to: Kat Burki Skincare, 175 Post Rd W, Westport, CT 06880.  Official Rules available at Facebook Link Goes Here

Sponsor:  Kat Burki Skincare, Inc., 175 Post Rd W, Westport, CT 06880